Frequently Asked Questions
Can I select any door from the catalogues?
Yes, of course can. We only show a select few with pricing, so if you want to receive a quote on a different model please email us and we will quote you right away.
Is there a minimum quantity to buy?
No, but delivery times are faster if the quantity is higher. The reason is that we do not have to combine shipments if your order is higher than 15 doors.
How can I get samples of the finish?
We realize that picking wood finishes from a catalog online is not easy. We are, therefore, more than happy to send you a sample piece of the actual material. Please be aware that we do have to charge a minimal fee for this service.
How do you confirm orders?
All quotations and order confirmations go out via email to you. You can then review your order and sign it before you pay and production begins. This is a critical step in the process and we take great care to get it right.
How long does it take to get doors?
The minimum lead time is 11 weeks. 6 weeks production and 5 weeks for shipping. All doors are custom made and, hence, the extended lead time.
Can I get my doors faster?
Yes, you can. We can fly doors in but the would have to be a special quote.
Where are you shipping from?
All Doors ship from either Bocholt, Germany or Madrid, Spain, depending on your selected brand. After they arrive at headquarters in Vancouver, Canada, they get shipped directly to you.
Where do you ship to?
We ship North America Wide (Continental USA & Canada).
Are shipping charges included in the door prices you show?
No. Shipping charges are always separate and depend on the destination. They vary between $150 and $1,000.
How are the doors packaged?
We ship all doors as we receive them from Germany or Spain. That means they are packaged in Ocean Freight Crates.
How big and heavy are the crates?
That depends on how many doors you order, of course. But a good estimate is 500 pounds for every 5 doors. Crates are generally 8 feet long and 3 1/2 feet wide and about 2 feet tall for a 5 door order.
Who do you use for shipping?
We use a series of different Freight Companies depending on the destination of the doors.
Do I have to assemble anything?
Yes. The door frame comes in 3 pieces to avoid shipping damage. The assembly is simple and we send out installation instructions as a hardcopy with the doors as well as an installation video.
What is your warranty?
Both Lebo and San Rafael will warranty manufacturer defects for 2 years. Parts will be shipped to you free of charge.
What are the terms of payment?
We require 100% payment for the door portion on the day of order due to the fact that all doors are custom made for you. The shipping portion is due 5 days before you take delivery.
What payment is accepted?
We accept PayPal and Direct VISA payments. We find that PayPal is the most convenient and safest transaction method.
Yes, of course can. We only show a select few with pricing, so if you want to receive a quote on a different model please email us and we will quote you right away.
Is there a minimum quantity to buy?
No, but delivery times are faster if the quantity is higher. The reason is that we do not have to combine shipments if your order is higher than 15 doors.
How can I get samples of the finish?
We realize that picking wood finishes from a catalog online is not easy. We are, therefore, more than happy to send you a sample piece of the actual material. Please be aware that we do have to charge a minimal fee for this service.
How do you confirm orders?
All quotations and order confirmations go out via email to you. You can then review your order and sign it before you pay and production begins. This is a critical step in the process and we take great care to get it right.
How long does it take to get doors?
The minimum lead time is 11 weeks. 6 weeks production and 5 weeks for shipping. All doors are custom made and, hence, the extended lead time.
Can I get my doors faster?
Yes, you can. We can fly doors in but the would have to be a special quote.
Where are you shipping from?
All Doors ship from either Bocholt, Germany or Madrid, Spain, depending on your selected brand. After they arrive at headquarters in Vancouver, Canada, they get shipped directly to you.
Where do you ship to?
We ship North America Wide (Continental USA & Canada).
Are shipping charges included in the door prices you show?
No. Shipping charges are always separate and depend on the destination. They vary between $150 and $1,000.
How are the doors packaged?
We ship all doors as we receive them from Germany or Spain. That means they are packaged in Ocean Freight Crates.
How big and heavy are the crates?
That depends on how many doors you order, of course. But a good estimate is 500 pounds for every 5 doors. Crates are generally 8 feet long and 3 1/2 feet wide and about 2 feet tall for a 5 door order.
Who do you use for shipping?
We use a series of different Freight Companies depending on the destination of the doors.
Do I have to assemble anything?
Yes. The door frame comes in 3 pieces to avoid shipping damage. The assembly is simple and we send out installation instructions as a hardcopy with the doors as well as an installation video.
What is your warranty?
Both Lebo and San Rafael will warranty manufacturer defects for 2 years. Parts will be shipped to you free of charge.
What are the terms of payment?
We require 100% payment for the door portion on the day of order due to the fact that all doors are custom made for you. The shipping portion is due 5 days before you take delivery.
What payment is accepted?
We accept PayPal and Direct VISA payments. We find that PayPal is the most convenient and safest transaction method.